Good to know

Prices:

Our room rates are per person and day. The arrangement rates are per person and stay. All our prices are to be understood in Euro including VAT (7 % for overnight stay and 19 % for all other services).
 

Check-in and check-out times:

On the day of arrival, your room is available from 15:00 onwards. You can use our SPA after check-in. In case you arrive after 20:00, we kindly ask you to inform us in time, so that we can take care of everything necessary.
On the day of departure, your room will be available until 11:00. After check-out, you can still make use of the hotel services until 15:00. You can enjoy an additional lunch snack for 15,00 € per person.

On request, you can use the ElzLand Inclusive services on the full day of arrival and departure.

Data Protection

We have adapted our privacy policy to the new data protection regulations.
Find our data protection regulations here

Travel Law

Attached to your reservation confirmation you find our form about the new travel law. This document is a component of the reservation.

How to find us

Here you will find a detailled plan.

Cancellation Terms

If the cancellation protection was not booked and we were not able to sell your room, our cancellation terms take effect. Depending on the time of cancellation, we charge under the following conditions:

1. Individual Bookings

- Up to 14 days before arrival, cancellation is free of charge
- 14 to 7 days before arrival: 50% of the arranged price
- 7 days to 2 days: 70% of the arranged price
- 1 day before arrival, cancellation on the day of arrival, No-show and early departure: 80% of the arranged price

2. Group bookings from 5 rooms

- Up to 6 weeks before arrival, cancellation is free of charge
- Up to 2 weeks before arrival, 50% of the arranged price. Until 2 days before arrival, 70% of the arranged price.
- 1 day before arrival, cancellation on the day of arrival, No-show and early departure: 80% of the arranged price

 

Amazing until the last minute.

Do you want to stay a bit longer and enjoy the picturesque view into the mountains from your balcony? Feel free to ask our reception about late check-outs. 
 

Payment methods

We accept the following payment methods: Cash, debit card, VISA, Mastercard and American Express.
 

Parking

Free parking at the hotel, on top and in front of our thermal power station, beneath the hotel at the former sports field.
 

Take a hiatus from smoking

As a non-smoking hotel, smoking is not permitted in the entire building as well as the SPA outdoor area. However, you may smoke on our sun terrace. On request, you can obtain an ashtray at the reception.

Best-price guarantee

You will receive the best prices and conditions when booking directly with us. We would love to inform you and submit an individual offer.

Length of stay

Please note that there might be a minimum length of stay at weekends, national holidays as well as special events. Our reception staff would love to give advice.

Guest Tax

The local guest tax of the local health resort administration is currently:
Adults: 1,90 €
Severly disabled 100% and accompanying persons: 0,95 € on request at the city of Elzach, no later than the day of departure
Business guests: free
Children up to the age of 16: free

The guest tax is not included in the prices and is calculated separately.

You will receive the KONUS guest card for this. Experience the Black Forest free of charge by bus and train.

Arrive, leave your car and go free of charge to go on a hike, discovery tour or shopping tour without worrying about parking spaces: that´s waht the unique KONUS guest card stands for.

It is a free ticket for buses and trains in the Black Forest holiday region, from Pforzheim to Basel, Karlsuhe to Waldshut, criss-cross through nine transport associations – as often as you like during your vacation and completely free of charge! So nobody has to worry about fare and tickets.

Children

Dear Families, many guests come to us to take a break from everyday life. We are very careful about calm and mutual respect in the house. We ask for your understanding that for this reason the sauna area and the relaxation rooms are reserved for adults and adolescents aged 16 and over. We are happy to open the swimming area for children between 9am and 3pm.

We address our offer primarily to guests looking for relaxation. Children are welcome with us.
The accomodation in the parent´s room is free of charge for children aged between 0-6 years.
Between 7-10 years 56,00 € and from 11-17 years 67,00 € per night including half board.
There are many excursion destinations for families in our region - we will be happy to advise you at the reception.

Holiday with dog

The ElzLand Hotel Pfauen has a limited number of rooms for dogs. We kindly ask you register in advance. Due to hygienic and santitary regulations as well as an increasing allergies, it is not possible to accomodate dogs in all hotel rooms or to take them to the restaurant or SPA area. Surcharge of 15,00 € per dog and day, without food.

ElzLand Inclusive

We will pamper you with out ElzLand Inclusive services during your stay.

Settle in:
Refreshment on arrival
Free parking
Reside in light-flooded rooms or suites, each with balcony and breath-taking view into the scenic ElzTal
Fresh spring water and delicious tea in your room
Free WIFI in the hotel
Cancellation insurance, in case something should come up

ElzLand Culinary:
Breakfast Buffet
Lunch Snack Buffet
Regional delight at our Vital Dinner menu with selection
Refreshments in our Tea House
If you fo not take part in the evening menu, the room bill will be credited with 15,00 €.

Vital SPA:
Free use of the Vital SPA with swimming pool, Black Forest White Fir Sauna, Herbal Sauna, aromatic steam bath, panoramic sauna, oases of calm,
lawn and tea house
SPA bag with a cuddly bathrobe and sauna towel

ElzLand Active:
Participation in our varied, daily Activity Programme e.g. Yoga, Aqua Fit, Hikes, Nordic Walking, relaxation exercise…
Free use of our fitness area and gymnastic room
Free travel with public transportation and experience the Black Forest with the “KONUS” Guest card

Allergies and Intolerances

Gluten- and lactose-free food is anchored in our standard.
We do not have a diet kitchen and can therefore be restricted to further allegies and intolerances and only deal with the approval of our chef.
We ask for your meal list when making a reservation.

General terms and conditions

Our general terms and conditions apply, which you can see here.